Return & Refund Policy - ShahadWale

Return & Refund Policy


Return and Refund Policy

  1. General:

1.1. This Return and Refund Policy outlines the terms and conditions governing product returns and refunds for purchases made from Kalki Agro Foods through our website.

1.2. By making a purchase on our website, you agree to comply with the terms and conditions set forth in this Return and Refund Policy.

  1. Returns:

2.1. We strive to provide high-quality products and excellent customer service. If you are not fully satisfied with your purchase, you may be eligible to return the product under the following conditions:

a. Damaged or Defective Product: If the product you received is damaged, defective, or not as described, please contact our customer support team within [number of days] days from the date of delivery. We will arrange for the return of the product and offer a replacement or refund.

b. Incorrect Product: If you receive the wrong product, please contact us immediately to arrange for the return of the incorrect item and receive a replacement or refund.

c. Change of Mind: If you change your mind about your purchase, you may be eligible for a return within [number of days] days from the date of delivery. The product must be in its original condition, unused, and with all original packaging intact. Please note that return shipping costs for change of mind returns will be the responsibility of the customer.

2.2. To initiate a return, please contact our customer support team and provide the following details:

  • Order number
  • Product name
  • Reason for the return

2.3. We reserve the right to reject a return request if the product does not meet the eligibility criteria mentioned above.

  1. Refunds:

3.1. If your return is approved, we will process the refund in accordance with the following:

a. Damaged, Defective, or Incorrect Product: If the return is due to a damaged, defective, or incorrect product, we will issue a full refund, including the original shipping charges (if applicable). The refund will be credited back to the original payment method used for the purchase.

b. Change of Mind: For change of mind returns, the refund will be issued for the product's cost only, excluding any shipping charges. The refund will be credited back to the original payment method used for the purchase.

3.2. Please allow [number of days] for the refund to be processed and reflected in your account. The processing time may vary depending on your financial institution's policies.

  1. Return Shipping:

4.1. For returns due to damaged, defective, or incorrect products, we will provide a prepaid shipping label or arrange for the product's pickup at no additional cost to you.

4.2. For change of mind returns, the return shipping costs will be the responsibility of the customer. Please ensure that the product is securely packaged to prevent any damage during transit.

  1. Exclusions:

5.1. The following items are not eligible for return or refund unless they are found to be damaged, defective, or incorrect upon delivery:

Perishable goods, such as food products, that have expired or are not suitable for return due to health and safety reasons.

Products that have been used, altered, or damaged by the customer.

  1. Modifications:

6.1. We reserve the right to update or modify this Return and Refund Policy at any time without prior notice.

6.2. The most recent version of the policy will be posted on our website.

By making a purchase on our website, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Return and Refund Policy. If you have any questions or concerns, please contact us:

Email: [Your support email] Phone: [Your support phone number] Address: [Your company's physical address]