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Shipping Policy

Shipping Policy

  1. General:

1.1. This Shipping Policy outlines the terms and conditions governing the shipment of products purchased from Kalki Agro Foods through our website.

1.2. By placing an order with us, you agree to the terms and conditions outlined in this Shipping Policy.

  1. Delivery Areas:

2.1. We currently offer shipping services within [List the regions, countries, or specific areas where you provide delivery services].

  1. Delivery Timeframe:

3.1. We make every effort to process and dispatch orders promptly.

3.2. The estimated delivery timeframes are as follows:

  • Domestic orders: [Estimated number of business days] from the date of order dispatch.
  • International orders: Delivery times may vary depending on the destination country and customs processing times. Please allow for [Estimated number of business days] for international deliveries.

3.3. Please note that delivery times are indicative and may vary due to factors beyond our control, such as customs delays, weather conditions, or other unforeseen circumstances.

  1. Order Processing and Dispatch:

4.1. Once an order is placed and payment is confirmed, we will process and pack the products for dispatch.

4.2. Orders received before [Time] on business days (Monday to Friday, excluding holidays) will typically be processed and dispatched on the same day. Orders received after [Time] or on weekends or holidays will be processed on the next business day.

4.3. You will receive an order confirmation email once your order is successfully placed, and a shipping confirmation email will be sent once your order is dispatched.

  1. Shipping Methods:

5.1. We offer standard shipping for all orders. Expedited or express shipping options may be available for an additional fee in some regions.

5.2. The shipping carrier and method will be determined based on the destination and the products ordered.

  1. Shipping Charges:

6.1. Shipping charges will be calculated and displayed during the checkout process.

6.2. The shipping cost will depend on the destination, order weight, and selected shipping method.

  1. Delivery Address:

7.1. It is your responsibility to provide accurate and complete delivery information during the checkout process.

7.2. Please ensure that the shipping address provided is correct and includes all necessary details, such as the recipient's name, street address, apartment or unit number (if applicable), city, postal code, and contact number.

7.3. We are not liable for any delays or additional charges incurred due to incorrect or incomplete delivery information provided by you.

  1. Tracking Orders:

8.1. You will receive a tracking number in the shipping confirmation email, allowing you to track the status of your order.

8.2. If you face any issues with tracking your order or have not received your order within the estimated timeframe, please contact our customer support team for assistance.

  1. Undeliverable Packages:

9.1. If a package is deemed undeliverable due to an incorrect or incomplete address, failed delivery attempts, refusal of the package, or other reasons beyond our control, it may be returned to us.

9.2. If a package is returned as undeliverable, we will attempt to contact you to arrange reshipment or issue a refund for the products, excluding shipping charges.

  1. Customs and Duties (International Orders):

10.1. For international orders, customs duties, taxes, or other fees may be applicable depending on the destination country's regulations.

10.2. Any additional charges related to customs clearance are the responsibility of the recipient. Please check with your local customs authorities for information on applicable duties or taxes.

  1. Change of Shipping Address:

11.1. If you need to change the shipping address after placing an order, please contact our customer support team as soon as possible.

11.2. We will make every effort to accommodate address changes before the order is dispatched. However, we cannot guarantee that changes can be made once the order is in transit.

  1. Shipping Restrictions:

12.1. Certain products may be subject to shipping restrictions or regulations based on their nature, destination, or local laws. We comply with all applicable shipping regulations, and some products may not be available for shipment to specific regions.

12.2. If your order includes restricted items, we will contact you to discuss alternative solutions, such as canceling or modifying the order.

  1. Lost or Damaged Packages:

13.1. In the rare event that a package is lost or damaged during transit, please contact our customer support team immediately.

13.2. We will initiate an investigation with the shipping carrier to resolve the issue promptly.

13.3. Depending on the outcome of the investigation, we may offer a replacement or issue a refund for the lost or damaged items.

  1. Contact Information:

If you have any questions or concerns regarding our Shipping Policy, please contact us:

Email: [Your support email] Phone: [Your support phone number] Address: [Your company's physical address]

We reserve the right to update or modify this Shipping Policy at any time without prior notice. The most recent version of the policy will be posted on our website.