1.1. This Shipping Policy outlines the terms and conditions governing the shipment of products purchased from Kalki Agro Foods through our website.
1.2. By placing an order with us, you agree to the terms and conditions outlined in this Shipping Policy.
2.1. We currently offer shipping services within [List the regions, countries, or specific areas where you provide delivery services].
3.1. We make every effort to process and dispatch orders promptly.
3.2. The estimated delivery timeframes are as follows:
3.3. Please note that delivery times are indicative and may vary due to factors beyond our control, such as customs delays, weather conditions, or other unforeseen circumstances.
4.1. Once an order is placed and payment is confirmed, we will process and pack the products for dispatch.
4.2. Orders received before [Time] on business days (Monday to Friday, excluding holidays) will typically be processed and dispatched on the same day. Orders received after [Time] or on weekends or holidays will be processed on the next business day.
4.3. You will receive an order confirmation email once your order is successfully placed, and a shipping confirmation email will be sent once your order is dispatched.
5.1. We offer standard shipping for all orders. Expedited or express shipping options may be available for an additional fee in some regions.
5.2. The shipping carrier and method will be determined based on the destination and the products ordered.
6.1. Shipping charges will be calculated and displayed during the checkout process.
6.2. The shipping cost will depend on the destination, order weight, and selected shipping method.
7.1. It is your responsibility to provide accurate and complete delivery information during the checkout process.
7.2. Please ensure that the shipping address provided is correct and includes all necessary details, such as the recipient's name, street address, apartment or unit number (if applicable), city, postal code, and contact number.
7.3. We are not liable for any delays or additional charges incurred due to incorrect or incomplete delivery information provided by you.
8.1. You will receive a tracking number in the shipping confirmation email, allowing you to track the status of your order.
8.2. If you face any issues with tracking your order or have not received your order within the estimated timeframe, please contact our customer support team for assistance.
9.1. If a package is deemed undeliverable due to an incorrect or incomplete address, failed delivery attempts, refusal of the package, or other reasons beyond our control, it may be returned to us.
9.2. If a package is returned as undeliverable, we will attempt to contact you to arrange reshipment or issue a refund for the products, excluding shipping charges.
10.1. For international orders, customs duties, taxes, or other fees may be applicable depending on the destination country's regulations.
10.2. Any additional charges related to customs clearance are the responsibility of the recipient. Please check with your local customs authorities for information on applicable duties or taxes.
11.1. If you need to change the shipping address after placing an order, please contact our customer support team as soon as possible.
11.2. We will make every effort to accommodate address changes before the order is dispatched. However, we cannot guarantee that changes can be made once the order is in transit.
12.1. Certain products may be subject to shipping restrictions or regulations based on their nature, destination, or local laws. We comply with all applicable shipping regulations, and some products may not be available for shipment to specific regions.
12.2. If your order includes restricted items, we will contact you to discuss alternative solutions, such as canceling or modifying the order.
13.1. In the rare event that a package is lost or damaged during transit, please contact our customer support team immediately.
13.2. We will initiate an investigation with the shipping carrier to resolve the issue promptly.
13.3. Depending on the outcome of the investigation, we may offer a replacement or issue a refund for the lost or damaged items.
If you have any questions or concerns regarding our Shipping Policy, please contact us:
Email: [Your support email] Phone: [Your support phone number] Address: [Your company's physical address]
We reserve the right to update or modify this Shipping Policy at any time without prior notice. The most recent version of the policy will be posted on our website.